Return/International Shipping Policy

Here at Microbiome Labs we take our commitment to quality seriously. Our products are manufactured in NSF International® registered facilities and either meet or exceed cGMP standards. It is important our customers are confident that they are obtaining a high-quality product.

We understand that occasionally a product may not meet your expectations. Most products are eligible for a return credit within 45 days from the day it was shipped, or a replacement, unless otherwise notified. Microbiome Labs does not refund or provide return credits for opened or used product. Product must be returned to us in its original condition. To process a return, please call 855-729-5090 to obtain an Return Authorization Number (RMA). Customers are responsible for return shipping costs. Return credits will be provided less the initial shipping and handling costs.

Additionally, international orders are subject to the same return policy; however, Microbiome Labs is not responsible for lost/stolen packages or customs fees. It is also our right to refuse international shipments due to customs restrictions. We do not accept returns due to market changes or a customer’s inability to sell the product due to a lack of compliance with advertised pricing policies or internet reselling restrictions. For Sales on the Amazon platform, the Microbiome Labs Brand works hard to ensure that only authentic, high-quality products reach consumers in the condition we intend. As such, for all sales on the Amazon platform, the Microbiome Labs Brand offers a 45-day Satisfaction Guarantee which will NOT be honored without the provision of valid proof of purchase directly from the FortressBrand Amazon storefront.

BiomeFX Registrations cannot be refunded once received by your lab facility. You can check the status under My Account – Labs. If the lab is in Received or Completed status a refund cannot be processed.